In a disheartening incident in Gujarat, Anshul Sharma, a 27-year-old passenger eagerly anticipating a joyful Diwali homecoming, found his plans in disarray when he was unable to board the train due to severe overcrowding in the air-conditioned coach. Frustrated and disappointed, Anshul took to the social media platform ‘X’ to vent his grievances, demanding a refund for his ticket, which amounted to ₹1173.95.
In a detailed post, Anshul expressed his frustration at the unexpected turn of events that marred his festive celebrations. He narrated the circumstances that led to his inability to board the train, highlighting the overcrowded conditions within the AC coach, which not only disrupted his travel plans but also dampened the spirit of the festive season.
Anshul’s social media post garnered attention as he eloquently described the inconvenience he faced and the subsequent impact on his Diwali celebrations. He emphasized the importance of reliable and efficient transportation services, especially during festive seasons when a significant number of people are traveling to be with their loved ones.
The passenger’s demand for a full refund underscored the magnitude of the inconvenience he experienced, shedding light on the need for railway authorities to address issues related to overcrowding and ensure a seamless travel experience for passengers, particularly during peak travel times.
As the post gained traction on social media, it sparked a conversation among users who shared their own experiences and echoed Anshul’s sentiments, highlighting the broader concerns regarding the quality of service provided by the railways during peak travel periods.
Anshul’s call for a refund symbolizes not just a personal grievance but also serves as a collective voice for passengers who expect reliable and comfortable transportation services, especially when traveling to celebrate significant festivals with their families. The incident sheds light on the challenges faced by the railway system in managing the surge in passengers during festive seasons, urging authorities to implement measures that ensure a smoother travel experience for all.
Source: https://www.hindustantimes.com/india-news/thanks-for-ruining-my-diwali-passenger-demands-ticket-refund-from-railways-101699869666578.html
Edited: Sakshi Semwal